Build and Map Information Base Categories from CWM(board-Type-SubType-Item
Summary
This script will create information base categories (ticket categories) for every imported manage board.
Time Saved by Automation: 60 Minutes
Sample Run
Dependencies
The CW Manage Plugin Setup and Service Board import must be completed.
User Parameters
| Name | Example | Required | Description |
|---|---|---|---|
| I have backed up the db | YES | True | Confirm MySQL DB backup has been done |
Process
The script executes several SQL queries.
- Generates a list of the insert statements based on the CW Service boards & Type / Subtype / Items.
- Executes the insert statements to create new Information Base Categories.
- Maps those new info base categories in the CW Manage plugin tables.
Output
There is no script output. Please reload the cache and view the info base categories in the system dashboard. Review the CW Manage plugin Ticket category area.
Changelog
2025-04-10
- Initial version of the document