Agent ID assignment discrepancy Autofix
Summary
This script will reinstall the Automate agent for machines that are checking into Automate with the same agent ID as another agent. It will create a ticket if it fails to reinstall the agents with a new agent ID.
Additionally, it will work reliably only for customers where Mac Signup Matching is not enabled.
Sample Ticket:
How To Use
- Import the script.
- Create an alert template, such as ~Autofix - Agent ID assignment discrepancy.
- Assign that alert template to the CWM - Automate - Internal Monitor - ProVal - Development - Agent ID assignment discrepancy monitor set.
- Import the monitor set if it has not already been imported.
Dependencies
- CWM - Automate - Internal Monitor - ProVal - Development - Agent ID assignment discrepancy
- CWM - Control - Script - CW Control RMM+ API - Is Online [Properties]*
- CWM - Control - Script - CW Control RMM+ API - Execute Command*
- SWM - Software Install - Script - CW Control RMM+ API - LTPosh Redo-LTService*
- LTPoSH Community Module (https://bit.ly/LTPoSH)
- RMM+ Plugin configured in the CW Control portal
Variables
| Name | Description |
|---|---|
| Online | Indicates if the agent is online in CW Control |
| Command | The command to issue to the endpoint to perform the reinstall |
| Cid | Current Computer ID |
| CName | Current Name of the Computer |
| CLocalAddress | Local IP Address |
| CRouterAddress | Router/Public Address |
| AnotherAgent | Distinct Names of the agents checking into the same Computer ID |
| NewAgentID | New Agent ID of the machine after successful reinstall |
| Comment | Comment to add to the ticket |
| Subject | Ticket Subject |
| Ticid | Ticket ID |
Process
- Determine whether the computer is offline or online in Control.
- Attempt to reinstall the agent.
- Determine whether the installation was successful by verifying the presence of a new Computer ID for the same machine.
- Create or comment on a ticket for failure and finish any open ticket for success.
Output
- Ticket
- Script logs