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Heartbeat Anomaly Audit

Summary​

This monitor is intended to create a ticket in our (ProVal's) AutoTask Portal if there are fewer heartbeats than expected from the machines checking in within the environment.

Dependencies​

Email RAWSQL Monitor Set Failures* [Autofix]
"△ Custom - Email RAWSQL Monitor set results to ProVal" Alert template should be applied.

Target​

Global - Should be run without explicitly defined targets.

Ticketing​

Subject: CWA - Heartbeat Anomaly Detected

Body: It has been detected that more than half of the agents do not appear to be properly updating their heartbeat, which can cause some false positives with offline alerting:

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This typically indicates one of three issues:

  1. The Windows Firewall on your Automate Server has UDP port 75 blocked.
  2. Your Router/Firewall is not forwarding UDP port 75.
  3. Something is obstructing traffic on UDP port 75 (such as an AV/Security Appliance).