Build and Map Information Base Categories from CWM(board-Type-SubType)
Summary
This script will create information base categories (ticket categories) for every imported manage board.
Time Saved by Automation: 30 Minutes
Sample Run
Dependencies
The CW Manage Plugin should be configured.
Variables
| Variable Name | Description |
|---|---|
| InfoCats | This variable stores the results of the SQL query which fetches the info categories. |
| UpdateExistingInfoCats | This variable stores the results of the SQL query which updates the info base categories. |
Global Parameters
| Name | Example | Required | Description |
|---|---|---|---|
| I have backed up the db | 1 | True | This indicates that the DB has been backed up prior to making any changes to the Infobase categories. |
Process
This script will create information base categories (ticket categories) for every imported manage board. It runs three SQL queries to retrieve, ignore, and update the info base categories in the CW Manage Plugin.
Output
CW Manage Plugin