Failed Email Monitoring

Summary

This monitor reports any failed email that is not related to 'Google Authenticator', 'Testing Email Flow', or 'Authentication Token' that has occurred within the last hour.

Each hour, a ticket with the details of all the failed emails from the previous hour will be generated.

Ticket Subject: Automate Failed Email Detected

Sample Ticket Body:

The number of Failed Emails: 2

Below is the information of all the emails that failed in the last hour:

• To: antohe@failed.com
  From: something@someone.com
  Subject: Something Else
  Body:
  Error Message: Error
  Failure Date: 2022-07-01 10:05:05

• To: noone@fakeemail.com
  From: doesntmatter@email.com
  Subject: Stuff
  Body: Things
  Error Message: Bad Stuff
  Failure Date: 2022-07-01 10:03:20

Important Notes

For on-prem partners, tickets will be generated for the Automate server.
For hosted partners, it will be the minimum computer ID of Client ID 1. If Client ID 1 is not the primary client for a hosted partner, then the client ID should be updated in the following location:

Dependencies

• Ticket Creation - Without Computer Information And Failures Only [Autofix]
• △ Custom - Ticket Creation - Without Computer Details alert template should be applied to the monitor set.

Target

Global - Should be run without explicitly defined targets.

Changelog

2026-02-13

• Initial version of the document