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CWM - Automate - Ticket Creation - Client

Summary​

This script replicates the CWM - Automate - Script - Ticket Creation - Computer script, with the key distinction being that it generates client-level tickets instead of computer-level tickets.

It is imperative to incorporate the Client ID in the SQL query of a RAWSQL monitor set when utilizing this script for alerting in conjunction with the monitor set. This ensures that the script functions correctly and aligns with the monitoring and alerting requirements.

Alert Template​

△ Custom - Ticket Creation - Client

Output​

  • Script Log
  • Client-level Ticket