Network Devices - Offline Ticket Enabling

Summary

This client script aims to set the alert template "△ Custom - Ticket Creation - Offline Network Devices" on the network devices in bulk and also checks the Send Alert when Unit is Down EDF based on a global system property specifying which network device manufacturer(s) are requested.

Sample Run

User Parameter

Name	Example	Required	Description
Set_Environment	1	Need to set to 1 for first-time implementation	Running the script with the user parameter Set_Environment as 1 will import System Properties and EDFs needed for the script.

Dependencies

CWM - Automate - Script - Ticket Creation - Offline Network Devices
△ Custom - Ticket Creation - Offline Network Devices

Variables

Name	Description
ManufacturerList	This stores the Manufacturer parameter value provided in the system property 'NetworkDevice_Manufacturer'. If it is not set, then it stores the value as "No Manufacturer Set".

System Properties

Name	Example	Required	Description
NetworkDevice_Manufacturer	Meraki	Ubiquiti	True

Extra Data Fields

Name	Level	Type	Default	Editable	Description
Exclude from Offline Network Device Ticketing	Client-EDF	Flag	0	Yes	Check it if you would like to disable a client from Network Device's offline ticketing.
Exclude from Offline Network Device Ticketing	Location-EDF	Flag	0	Yes	Check it if you would like to disable a location from Network Device's offline ticketing.
Exclude from Offline Network Device Ticketing	NetworkDevice-EDF	Flag	0	Yes	Check it if you would like to disable a Network Device's offline ticketing.
Automate Offline Network Device Ticketing Enabled	NetworkDevice-EDF	Flag	0	Yes	This EDF was checked via a script after performing the offline ticket enabling and the alert template set to "△ Custom - Ticket Creation - Offline Network Devices".

Client-Level EDF:

Location-Level EDF:

Device-Level EDFs:

Implementation

1. Import the contents

   • Script - Ticket Creation - Offline Network Devices
   • Alert Template: "△ Custom - Ticket Creation - Offline Network Devices"
   • Script - Network Devices - Offline Ticket Enabling [Param]

2. Reload the system cache
   

3. Configure the solution as follows:

   • Navigate to Automation --> Scripts within the CWA Control Center.
     • Debug the Script - Network Devices - Offline Ticket Enabling on any client with User Parameter 'Set_Environment' = 1
     • It will create the System property required for the script.
   • Navigate to system dashboard --> Config --> Properties
     • Fill in the NetworkDevice_Manufacturer system property as per partner requirements.
     • Important: Do not proceed with implementing this script unless the consultant provides the type of network devices the partner wants to sync. Contact the consultant to obtain this information.
     • By default, it remains empty
       
     • If the partner wants to set offline ticketing for all devices, put "ALL" in the NetworkDevice_Manufacturer system property as shown below:
       
     • If the partner wants to set offline ticketing for a particular manufacturer type of network device like Meraki, Ubiquiti, etc., fill in the system property as shown below. Separate each type with a pipe (|).
       
     • If the partner wants to remove the offline ticketing from the device script synced earlier, put "Disable" in the system property as shown below:
       
   • Navigate to system dashboard --> Management --> Scheduled Client Scripts
     • Schedule the Script - Network Devices - Offline Ticket Enabling to run daily.
       
   • If the partner wants to exclude any particular device, location, or client from external sync, select the Exclude from Offline Network Device Ticketing EDF respectively on that device, location, or client.

Output

• Script log