Admin - Ticket Volume Metrics
Summary
This dataview will calculate metrics based on ticket data in the Automate database.
- Daily: Tickets created in the last 24 hours
- Monthly: Tickets created in the last 30 days
- 1 Month Ago (Monthly): Tickets created from 30 days ago to 60 days ago
- 2 Months Ago (Monthly): Tickets created from 60 days ago to 90 days ago
Dependencies
Automate must generate tickets.
Columns
| Column | Description |
|---|---|
| Period | The period of data associated with the metrics |
| Tickets Per Agent | This is a calculated metric based on the average number of tickets divided by the period and number of agents |
| Volume | This is a calculated metric based on the average number of tickets generated by the period |
Example
