Dell Hardware Monitoring
Overview
This ticket template configures how a ConnectWise Manage ticket will be generated in response to the Dell OMSA Alerts condition.
Requirement
Ensure that the ConnectWise Manage app is enabled and connected.
Dependencies
- Condition - Dell OMSA Alerts
- Automation - Dell Hardware Monitoring
- Solution - Dell Hardware Monitoring
Template Creation
Step 1
Go to Administration > Apps > Installed.
Step 2
Find the ConnectWise Manage app under the Third-party apps section and select it.
The ConnectWise Manage Configuration window will appear.
Step 3
In the Ticket Templates section, click the New Ticket Template button.
The New Ticket Template Configuration window will open.
Step 4
Enter the required details and click Save.
- Name:
Dell Hardware Monitoring - Board:
Help Desk - Status:
New - Priority:
Priority 2 - High - Type:
MUST CHANGE - Sub Type:
<Leave it blank or set required sub type> - Item:
<Leave it blank or set required Item> - Source:
Portal - Team:
Service Team - Severity:
High - Impact:
High - Create and close status:
Resolved - Ticket Title Contents:
Custom TextDevice Name - Custom Text:
Dell OMSA Alert for - When condition is reset:
Do not change - When condition retriggers:
Create new ticket
Note: The details above may differ depending on environment. Please verify the required information with consultant or partner before completing these fields.
Completed Template
