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Summary

This workflow is designed to retrieve customer reviews from SmileBack, a customer feedback platform. It automates the process of fetching reviews using the SmileBack API, allowing users to easily access and analyze customer feedback for their services or products.

Usage

The workflow requires an API token to authenticate requests to the SmileBack API. This is done using the SmileBack - Get Token workflow which is run as a sub-workflow.

Input Parameters:

  • modified_since (optional): Filter reviews modified after this date (ISO 8601 format).
  • include_unrated (optional): Boolean to include unrated reviews.

Returned Data

{
  "data": [
    {
      "id": 0,
      "rating": "string",
      "comment": "string",
      "ticket": {
        "id": "string",
        "title": "string",
        "segment": {
          "id": "string",
          "name": "string"
        },
        "agents": [
          "string"
        ],
        "closed_on": "2025-11-05T14:04:10.135Z"
      },
      "contact": {
        "id": "string",
        "name": "string",
        "email": "string"
      },
      "company": {
        "id": "string",
        "name": "string",
        "territory_name": "string",
        "territory_remote_id": "string",
        "market_name": "string",
        "market_remote_id": "string"
      },
      "status": "open",
      "tags": [
        "string"
      ],
      "has_marketing_permission": true,
      "viewed_on": "2025-11-05T14:04:10.135Z",
      "rated_on": "2025-11-05T14:04:10.135Z",
      "permalink": "string",
      "last_modified": "2025-11-05T14:04:10.135Z"
    }
  ]
}

Changelog​

2025-11-05​

  • Initial version of the document