cPVAL Whitelisted ScreenConnect Instances

Summary

This custom field lists which ScreenConnect instances are approved for an organization, location, or device.

The monitoring automation checks installed ScreenConnect instances against this list. Any instance not in the list is treated as unapproved and handled by the mode set in cPVAL Unknown ScreenConnect Monitoring custom-field.

Note: If this field is left blank, no ScreenConnect instances are considered approved. In that case, Audit Only reports all instances as unapproved, Audit and Alert generates ticket output for all instances, and Autofix and Alert on Failure attempts to remove all detected instances.

Set this field carefully before enabling Autofix to avoid removing valid internal or support ScreenConnect instances.

Details

Label	Field Name	Definition Scope	Type	Required	Default Value	Example	Technician Permission	Automation Permission	API Permission	Description	Tool Tip	Footer Text	Custom Field Tab Name
cPVAL Whitelisted ScreenConnect Instances	cpvalWhitelistedScreenconnectInstances	Organization, Location, Device	Text	False		f9bd08838e48593e, 9cf67d59637466e5	Editable	Read_Write	Read_Write	Defines approved ScreenConnect instances allowed on the device. Any instance not listed here is treated as non-approved and subject to auditing, alerting, or removal based on monitoring configuration.	Enter approved ScreenConnect instance identifiers. If left blank, all detected ScreenConnect instances are considered non-whitelisted.	Leaving this field empty will treat all ScreenConnect installs as unauthorized. When Autofix is enabled, all instances may be removed.	Unknown ScreenConnect Monitoring

Dependencies

• Custom Field: cPVAL Unknown ScreenConnect Monitoring
• Solution: Unknown ScreenConnect Monitoring

Custom Field Creation

• Custom Field Configuration

Sample Screenshot

Changelog

2026-04-09

• Initial version of the document