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Windows 11 Upgrade Failure [Ticket]

Summary​

This script generates a ticket for computers where either the Windows 11 Installer or Install Windows 11 Feature Update [Update Assistant, Reboot] script has failed more than three times. It utilizes the computer-level EDF Windows 11 Installation Attempts to track the number of installation attempts.

Note: Ticket generation requires the client-level EDF Create Installation Failure Tickets to be enabled. For more information, refer to the EDFs section in the solution's document.

Sample Run​

This is a client script and is recommended to be scheduled to run daily.
Image1

Dependencies​

Output​

  • Tickets

Ticketing​

Subject: <Script Name> Script Failed Three Times for <Computer Name>

Body:

The <Script Name> Script has failed <Number of attempts> times for <Computer Name>. The last run time of the script was <Last Run Time>. The monitor set will not automatically run the script. 
It is recommended to use the workaround script `Install Windows 11 Feature Update [Automation, Reboot]`, which attempts troubleshooting before initiating the upgrade. Please exercise caution while running the workaround script, as it will forcefully restart the computer and may reboot up to 7 times.

Changelog​

2026-03-09​

  • Introduced a new EDF Create Installation Failure Tickets.
  • Updated the ticket subject and body to reflect the addition of the new script to the solution.

2025-04-08​

  • Initial version of the document