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Online Status Alerting

Purpose​

The purpose of this solution is to change the status of the ticket in ConnectWise Manage to the desired status when an offline machine comes back online.

Associated Content​

ContentTypeFunction
Script - Online Status Alerting - Update EDFs [Param]ScriptThis script can be used to provide input to the computer EDFs "Online Alert Reason," "Online Alert Email," and "Online Alert Ticket ID."
Script - Online Status Alerting - Autofix - Update Ticket + Email [EDF]Auto-fix ScriptThis will run as an autofix to the Online Status Alerting - Machine Back Online and Online Status Alerting - Machine Restarted monitor sets to change the status of the ConnectWise Manage ticket.
Internal Monitor - Online Status Alerting - Machine Back OnlineInternal MonitorThis will look for machines for which the EDF "Online Alert Ticket ID" is filled with a Ticket ID and that were offline but have just come back online. It will then trigger the Script - Online Status Alerting - Autofix - Update Ticket + Email [EDF].
Internal Monitor - Online Status Alerting - Machine RestartedInternal MonitorRuns the script Online Status Alerting - Autofix - Update Ticket + Email [EDF] once a machine comes back online after a restart and has either the Ticket ID filled in the EDF "Online Alert Ticket ID" or the Email ID filled in the EDF "Online Alert Email."
△ Custom - Autofix - Online Status AlertingAlert TemplateThis will run the Script - Online Status Alerting - Autofix - Update Ticket + Email [EDF].

Implementation​

  1. Import both scripts, the internal monitor, and the alert template:

  2. Run or debug the Script - Online Status Alerting - Autofix - Update Ticket + Email [EDF] against a random Windows computer with the following parameters filled out:

    • SetEnvironment
      • Set this value to 1
    • Email_Connector_email_Address
      • Fill this out with the email address of the connector within Manage. This allows tickets to be updated when the machine comes online.
    • Status_To_Change_To
      • Set this to what the status should change to when the machine comes online.

    For more information on system properties, see the document for the script Online Status Alerting - Autofix - Update Ticket + Email [EDF].

  3. Reload the System Cache
    Reload the System Cache

  4. Navigate to the System Dashboard → Config → Configurations → Properties and validate that the settings you specified have been set correctly:
    Settings Validation
    Settings Validation
    If they are different from what you specified, update them now. The SetEnvironment process does not overwrite any existing properties if they exist, so this must be double-checked.

  5. Navigate to Automation → Monitors → Internal Monitors