Summary

This workflow provides comprehensive automated monitoring of Datto BCDR (Business Continuity and Disaster Recovery) appliances. The solution continuously evaluates backup job status, agent connectivity, storage capacity, device health, cloud replication, and screenshot verifications across all managed Datto devices. By consolidating BCDR health monitoring into a single automated workflow, the solution ensures backup integrity, provides early warning of capacity issues, and maintains complete visibility into disaster recovery readiness across all client environments.

Usage

Prerequisites

Before using this workflow, ensure the following requirements are met:

1. Datto Integration: Configure the Datto API integration in Rewst with full device and backup data access

2. PSA Integration: For ticket creation and tracking

3. Email Integration: For notifications and reports

4. Organizational Variables:

   • datto_bcdr_ticket_board: PSA board for BCDR tickets
   • datto_bcdr_backup_failure_threshold: Consecutive failures before alerting
   • datto_bcdr_storage_warning_percent: Storage warning threshold
   • datto_bcdr_agent_offline_hours: Hours offline before alerting
   • datto_bcdr_report_recipients: Report distribution list

Workflow Inputs

Parameter	Type	Required	Description
device_ids	Array	No	Specific Datto devices to monitor (defaults to all)
company_id	String	No	Filter by PSA company
check_backups	Boolean	No	Check backup job status. Default: true
check_agents	Boolean	No	Check agent connectivity. Default: true
check_storage	Boolean	No	Check storage capacity. Default: true
check_replication	Boolean	No	Check cloud replication. Default: true
check_screenshots	Boolean	No	Check screenshot verifications. Default: true
create_tickets	Boolean	No	Create tickets for issues. Default: true
generate_report	Boolean	No	Generate health summary report. Default: true

Execution

Scheduled Execution (Recommended)

• Run daily for comprehensive BCDR health assessment
• Run every 4 hours for backup job monitoring

Monitoring Process Flow

1. Device Enumeration: Retrieve all managed Datto BCDR appliances
2. Backup Status Check: Evaluate latest backup job results per agent
3. Agent Health: Check agent connectivity and last check-in
4. Storage Analysis: Evaluate local storage utilization and trends
5. Cloud Replication: Verify off-site replication status
6. Screenshot Verification: Check latest screenshot verification results
7. Device Health: Monitor device hardware status and alerts
8. Issue Aggregation: Compile all findings by severity
9. Ticket Creation: Create tickets for actionable issues
10. Report Generation: Generate comprehensive BCDR health report
11. Notification: Distribute report and alert on critical issues

Returned Data

{
  "success": true,
  "scan_summary": {
    "total_devices": 85,
    "total_agents": 340,
    "devices_healthy": 78,
    "devices_warning": 5,
    "devices_critical": 2,
    "overall_health_score": 91
  },
  "backup_status": {
    "agents_successful": 320,
    "agents_failed": 12,
    "agents_in_progress": 5,
    "agents_paused": 3,
    "success_rate": 94.1
  },
  "agent_health": {
    "agents_online": 335,
    "agents_offline": 5,
    "agents_offline_details": [
      {
        "device_name": "DATTO-01",
        "agent_name": "SERVER-DB01",
        "company": "Acme Corp",
        "last_checkin": "2026-03-03T08:00:00Z",
        "hours_offline": 32,
        "ticket_id": "BCK-2026-010"
      }
    ]
  },
  "storage_status": {
    "devices_healthy": 80,
    "devices_warning": 4,
    "devices_critical": 1,
    "critical_devices": [
      {
        "device_name": "DATTO-SIRIS-03",
        "company": "Tech Co",
        "used_tb": 7.6,
        "total_tb": 8.0,
        "utilization_percent": 95,
        "estimated_days_until_full": 8,
        "ticket_id": "BCK-2026-011"
      }
    ]
  },
  "replication_status": {
    "devices_synced": 82,
    "devices_behind": 3,
    "oldest_unsynced_hours": 48
  },
  "tickets_created": 8,
  "report_generated": true
}

Changelog

2026-03-04

• Initial version of the document