Offline Agents - Auto-Retire - Pre-Audit No Action,Email

Summary

This script aims to email the details of the client agents that are offline in Automate for more than the days defined in the Threshold and are not Broken agents.

Sample Run

For initial execution:

Set the Set_Environment value to 1 and set the Set_Global_Threshold_Days value as per the client's requirement, suppose it's '180' days.

Leave all parameters except Email_address blank for an email regarding all the obsolete workstations.

Set the Server value to 1 for an email regarding all the obsolete workstations as well as servers.

Note: Since this is a client script, it must be executed on the client.

Global Parameters

Name	Required	Example	Description
TicketCreationCategory	False	298	Mention the ticket creation category in order to direct the tickets to the right board in Manage.

User Parameters

Name	Example	Required	Description
Set_Environment	1	Mandatory for the first run	For the script's initial execution, this parameter must be used. The dependent EDFs and the system property are essential for the script to function properly. These required EDFs and System Property are created when the script is executed with this parameter set to 1.
Set_Global_Threshold_Days	180	False	The global property 'AutoRetireThreshold_Days' is set when the value in 'Set_Global_Threshold_Days' is set. If left empty, the global property will be set to '90'.
Server	1	False	Set its value to 1 if the client wants to retire servers along with workstations.
Email_Address	xyz@something.com	False	Email address where the partner wants to receive the details of obsolete agents.
Ticketing	1	False	Input its value as '1' if you would like to receive a ticket with a list of obsolete machines.

System Properties

Name	Example	Required	Description
AutoRetireThreshold_Days	180	True	Threshold days to retire the offline computers. The default is 90. It can either be set during the first execution of the script or manually from the dashboard.

Extra Data Fields

Name	Level	Section	Type	Required	Description
Exclude From Auto-Retire Automation	Client	Exclusions	Check box	False	The script will not generate any tickets for the client if this EDF is checked.
Exclude From Auto-Retire Automation	Location	Exclusions	Check box	False	The script will not include any computer from the location in the ticket if this EDF is checked.
Exclude From Auto-Retire Automation	Computer	Exclusions	Check box	False	The script will not include the computer in the ticket if this EDF is checked.
AutoRetire Threshold Days	Client	Default	TextBox	False	To overwrite the threshold set in the Global Property AutoRetireThreshold_Days for the client.
AutoRetire Threshold Days	Location	Default	TextBox	False	To overwrite the threshold set in the Global Property AutoRetireThreshold_Days and Client-Level EDF AutoRetire Threshold Days for the location.

Following EDFs can be used to overwrite the Threshold Days defined in the System property AutoRetireThreshold_Days:

Client-Level EDF: "AutoRetire Threshold Days"

Location-Level EDF: "AutoRetireThreshold_Days"

Following EDFs can be used to exclude a client/location/computer from retirement:

Client-Level EDF: "Exclude From Auto-Retire Automation"

Location-Level EDF: "Exclude From Auto-Retire Automation"

Computer-Level EDF: "Exclude From Auto-Retire Automation"

Implementation

1. Import the script using the ProSync Plugin.

2. Reload the System Cache.

   

3. Configure the script as follows:

   • Navigate to Automation → Scripts within the CWA Control Center and open the script.
   • Debug the script against any client with the Set_Environment parameter set to 1 and Set_Global_Threshold_Days set to the number of days for the global property AutoRetireThreshold_Days.
     • Validate that the system property was set correctly by navigating to 'System → Configuration → Dashboard → Config → Configurations → Properties' → Check the property 'AutoRetireThreshold_Days'.
   • Run the script against the desired client.