CloudRadial Agent Deployment
Purpose
This solution outlines the full process for automatically deploying the CloudRadial agent using ConnectWise RMM, utilizing custom fields, a dynamic device group, a scheduled monitor, and automated installation scripts for both Windows and Mac computers.
Associated Content
Custom Fields
| Name | Example | Type | Level | Required | Purpose |
|---|---|---|---|---|---|
| CloudRadial Installation | Windows Workstation and Macintosh | Dropdown | COMPANY | Yes | Select operating systems to enable CloudRadial Agent deployment for. |
| CloudRadial Exclusion Location | Flag | SITE | No | Prevents agent deployment at specific locations. | |
| CloudRadial Exclusion Device | Flag | ENDPOINT | No | Prevents agent deployment to specific endpoints or devices. | |
| CloudRadial Windows DownloadUrl | https://example.com/installer.exe | Text Box | COMPANY | Yes (for Windows) | The URL from which to download the CloudRadial Agent installer for Windows machines. |
| CloudRadial Mac SERVICE_ENDPOINT | https://service.example.com | Text Box | COMPANY | Yes (for Mac) | Service endpoint URL where the CloudRadial application is hosted. |
| CloudRadial Mac PARTNER_URL | https://partner.example.com | Text Box | COMPANY | Yes (for Mac) | Partner URL where partner information is hosted. |
| CloudRadial Mac COMPANY_ID | ABC123 | Text Box | COMPANY | Yes (for Mac) | Company ID used to identify the specific company within the application. |
Group
| Name | Purpose |
|---|---|
| CloudRadial Agent Deployment Enabled | Dynamic group targeting devices that are eligible for auto deployment based on OS, installation settings, and exclusion status. |
Monitor
| Name | Type | Schedule | Purpose |
|---|---|---|---|
| CloudRadial Agent Deployment | Complex | Every 60 minutes | Monitors and runs the agent installation task on devices missing the CloudRadial agent. |
Task
| Name | Purpose |
|---|---|
| Install CloudRadial Agent [Windows, Mac] | PowerShell and Bash scripts that install the CloudRadial agent on Windows and Mac devices respectively. |
Implementation
Step 1: Create the Required Custom Fields
Create all the custom fields listed above under SETTINGS → Custom Fields in CW RMM. See individual documentation pages for configuration details.
- CloudRadial Installation
- CloudRadial Exclusion Location
- CloudRadial Exclusion Device
- CloudRadial Windows DownloadUrl
- CloudRadial Mac SERVICE_ENDPOINT
- CloudRadial Mac PARTNER_URL
- CloudRadial Mac COMPANY_ID
Step 2: Create the Dynamic Group
Create the group CloudRadial Agent Deployment Enabled under ENDPOINTS → Groups as a dynamic group. This group targets Windows workstations, Windows servers, and Mac devices based on the installation settings and exclusion status.
Step 3: Create the Installation Task
Create the install script task Install CloudRadial Agent [Windows, Mac] under AUTOMATION → Tasks. Set up all required variables and use the detailed scripts from the referenced documentation.
Step 4: Set up the Deployment Monitor
Configure the monitor CloudRadial Agent Deployment under ENDPOINTS → Alerts → Monitors to target the deployment enabled group, running every 60 minutes and triggering the installation task on devices missing the CloudRadial agent.
Step 5: Configure Required Values
Set the Windows DownloadUrl and Mac configuration values (SERVICE_ENDPOINT, PARTNER_URL, COMPANY_ID) in the appropriate custom fields for each client according to your CloudRadial configuration.
FAQ
Q: What happens if an endpoint is excluded at the site or device level?
A: Devices or sites flagged for exclusion will not receive the agent, regardless of task or group membership. However, the Install CloudRadial Agent [Windows, Mac] task can be executed manually.
Q: How often does the solution check devices for agent installation?
A: The monitor runs every 60 minutes, but this can be changed in the monitor's configuration.
Q: Can I trigger the agent install manually?
A: Yes, the Install CloudRadial Agent [Windows, Mac] task can be run on demand independent of monitor or group status.
Q: Where do I find the Windows DownloadUrl and Mac configuration values?
A: These values are provided by CloudRadial and should be obtained from your CloudRadial account or support representative.
Q: What OSes are supported for automated deployment?
A: Supported OS selection is controlled by the CloudRadial Installation custom field (Windows Workstation, Windows Server, Macintosh, or combinations).
Q: Does the installer support verification of successful installation?
A: Yes, both the Windows and Mac logics verify the installation was successful before completing.
Changelog
2026-04-17
- Renamed the Custom Field's
Windowsoption toWindows Workstation and Serverbecause CW RMM uses wildcard matching in group conditions for dropdown custom fields. This preventsWindows Workstationfrom unintentionally including all Windows devices in the group.
2025-10-08
- Initial version of the document