Summary

This workflow retrieves a specific review from SmileBack using its unique review ID. It is useful for accessing detailed feedback provided by customers.

Usage

The workflow requires an API token to authenticate requests to the SmileBack API. This is done using the SmileBack - Get Token workflow which is run as a sub-workflow.

Input Parameters:

• review_id: The unique identifier of the review you want to retrieve.

Returned Data

{
  "data": {
    "id": 0,
    "rating": "string",
    "comment": "string",
    "ticket": {
      "id": "string",
      "title": "string",
      "segment": {
        "id": "string",
        "name": "string"
      },
      "agents": [
        "string"
      ],
      "closed_on": "2025-11-05T13:41:35.733Z"
    },
    "contact": {
      "id": "string",
      "name": "string",
      "email": "string"
    },
    "company": {
      "id": "string",
      "name": "string",
      "territory_name": "string",
      "territory_remote_id": "string",
      "market_name": "string",
      "market_remote_id": "string"
    },
    "status": "open",
    "tags": [
      "string"
    ],
    "has_marketing_permission": true,
    "viewed_on": "2025-11-05T13:41:35.733Z",
    "rated_on": "2025-11-05T13:41:35.733Z",
    "permalink": "string",
    "last_modified": "2025-11-05T13:41:35.733Z"
  }
}

Changelog

2025-11-05

• Initial version of the document