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Stale Agents

Summary​

The purpose of the monitor set is to detect the machines that are active in Automate but are not checking in with the Webroot portal for X number of days.
X should be defined in the Webroot SecureAnywhere with Unity Plugin's settings.
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Preferred Alert Template: △ Custom - Ticket Creation - Computer

Dependencies​

Webroot SecureAnywhere with Unity Plugin
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Target​

Global

Ticketing​

Subject:

Webroot - Stale Agents detected on %COMPUTERNAME%

Message on Failure:

A stale Webroot agent has been detected on %CLIENTNAME%\%COMPUTERNAME% at %LOCATIONNAME%. A Webroot stale agent means that although the machine is online and functioning, it is not reporting into the Webroot console as expected. 

Last Seen by Webroot: %FIELDNAME%
Last Seen by Automate: %RESULT%

Message on Success:

The computer %CLIENTNAME%\%COMPUTERNAME% at %LOCATIONNAME% has cleared the Webroot stale agent detection monitor. This either means the machine has been offline for 7+ days or the problem is completely resolved. Closing ticket.

Changelog​

2025-04-10​

  • Initial version of the document