CrystalDiskInfo
Overview
The CrystalDiskInfo ConnectWise Manage ticket template defines the structure, routing, and lifecycle of support tickets generated by the Proactive Disk Health Monitor solution. When a physical drive degrades to a Caution or Bad health state, this template ensures a ticket is created on the designated service board with the correct priority, type, and team assignment. When the drive health recovers and the alerting condition resets, the template automatically closes the ticket.
The default values provided in the configuration file are recommendations. Board names, statuses, priorities, types, and team assignments vary from environment to environment. Please verify the required information with your consultant or partner before completing these fields in your NinjaOne instance.
Requirement
Ensure that the ConnectWise Manage app is enabled and connected.
Dependencies
Template Creation
Changelog
2026-08-06
- Initial version of the document