Excesive Logon Attempts

Overview

This ticket template configures how a ConnectWise Manage ticket will be generated in response to the Excessive Logon Attempts condition.

Requirement

Ensure that the ConnectWise Manage app is enabled and connected.

Dependencies

• Solution - Excessive Logon Attempts
• Automation - Excessive Logon Attempts
• Condition - Excessive Logon Attempts

Template Creation

Step 1

Go to Administration > Apps > Installed.

Step 2

Find the ConnectWise Manage app under the Third-party apps section and select it.

The ConnectWise Manage Configuration window will appear.

Step 3

In the Ticket Templates section, click the New Ticket Template button.

The New Ticket Template Configuration window will open.

Step 4

Enter the required details and click Save.

• Name: Excessive Logon Failures
• Board: Help Desk
• Status: New
• Priority: Priority 2 - High
• Type: MUST CHANGE
• Sub Type:
• Item:
• Source: Automate
• Team: Service Team
• Severity: High
• Impact: High
• Create and close status:
• Ticket Title Contents: Custom text Organization name Device name
• Custom Text Excessive Logon Detected for
• When condition is reset: Do not change
• When condition retriggers: Append to existent ticket (if not closed)

Completed Template