Skip to main content

Ticket Creation - VMWare ESXi Monitoring

Summary​

The script will write the ESXi hosts' information to a ticket.

The script is designed to be used as an Autofix script with the internal monitor for the ESXi Host.

Use of the script is subject to the following requirements:

  1. The Device ID of the ESXi host should be used as the Test Value/Result in the monitor set.
  2. All pertinent data to be uploaded on the ticket should be in Field Name/Identity Field.

The following script variables can be utilized in the monitor's alerting tab: @ESXHostName@, @ESXVersion@, @ESXMakeModel@, @ESXIPAddress@, and @ESXSN@.
"ESXi Bad Sensors Detected - @ESXHostName@ (@ESXIPAddress@)" is an illustration of a subject.
In the aforementioned example, the ticket will be created with the Host Name and IP address included in the ticket subject.

Sample Run​

The script is attached to the "~Custom - Ticket Creation ESXi Hosts" alert template; it is not intended to be run manually.

Variables​

NameDescription
ESXHostNameName of the ESXi host
ESXVersionESXi Version of the host
ESXMakeModelManufacturer and Model of the Host
ESXIPAddressIP address of the host
ESXSNSerial Number of the Host

Process​

The script is an exact copy of the Ticket Creation - Computer script.
The only difference is that this script will write the ESXi hosts' information to the ticket instead of the Computer's.

Output​

  • Script Log
  • Ticket

Changelog​

2025-04-10​

  • Initial version of the document