Reboot Prompter

Purpose

This solution is designed to send a reboot prompt popup to the user's screen on workstations and enforce a forceful reboot after several attempts, as specified in the custom field, to maintain OS patching stability. It includes both automatic and manual reboot features, as well as a functionality to generate tickets for servers where a reboot is pending.

Associated Content

Content	Type	Function
Task - Reboot Prompter	Task	The script prompts the user to reboot with a simple yes or no prompt. It also forces a reboot after the PromptRebootCount is exceeded.
Task - Reboot Pending Check Automation	Task	This task is designed to automatically detect reboot pending status on endpoints and check the custom field Auto_RebootPendingCheck, so that the agent is added to the dynamic group CW RMM - Dynamic Group - Reboot Prompter Deployment - Auto.
Custom Fields - Reboot Prompter	Custom Fields	This document contains details of all custom fields that have task and deployment dependencies.
Dynamic Group - Reboot Prompter Deployment - Manual	Dynamic Group	This dynamic group depends on the endpoint custom field Prompter_RebootPending being checked, and the agent should be available to check into the group.
Dynamic Group - Reboot Prompter Deployment - Auto	Dynamic Group	This dynamic group depends on the endpoint custom field Auto_RebootPendingCheck being checked, and the agent should be available to check into the group.
Dynamic Group - Automatic Reboot Pending Check	Dynamic Group	This group is designed to schedule the Task - Reboot Pending Check Automation, to set the auto reboot pending automation by checking the custom field Auto_RebootPendingCheck.
Dynamic Group - Reboot Pending Servers	Dynamic Group	This group contains server endpoints where a reboot is pending. It detects only supported Windows servers (i.e., 2016, 2019, and 2022) and works only when the Reboot Prompter Solution is activated.
Monitor - Reboot Pending - Servers	Monitor	This monitor creates a ticket on servers where a reboot is pending. It detects only supported Windows servers (i.e., 2016, 2019, and 2022) and works only when the Reboot Prompter Solution is activated.

Implementation

• Create the Custom Fields - Reboot Prompter
• Create the Task - Reboot Prompter
• Create the Task - Reboot Pending Check Automation
• Create the Dynamic Group - Reboot Prompter Deployment - Manual
• Create the Dynamic Group - Reboot Prompter Deployment - Auto
• Create the Dynamic Group - Automatic Reboot Pending Check
• Create the Dynamic Group - Reboot Pending Servers
• Create the Monitor - Reboot Pending - Servers
• Schedule the Task - Reboot Pending Check Automation at the Dynamic Group - Automatic Reboot Pending Check every 2 hours.
  • Follow the deployment instructions in the Task - Reboot Pending Check Automation.
• Schedule the Task - Reboot Prompter at the Dynamic Group - Reboot Prompter Deployment - Manual and the Dynamic Group - Reboot Prompter Deployment - Auto according to client requirements to send prompts at the specified intervals.
  • Follow the deployment instructions in the task CW RMM - Task - Reboot Prompter.
• Schedule the monitor Monitor - Reboot Pending - Servers to target the group Dynamic Group - Reboot Pending Servers to create a ticket for the reboot pending on the servers.

FAQ

The script popup screenshot:

• Send Yes/No prompt option for attempts equal to the Custom Field RebootPromptCount.

  Note: The time (in seconds) depends on the count it prompted the user, and "4" before being forced to reboot depends on the threshold set at the site-level custom field RebootPromptCount.

• Afterward, it sends a force reboot prompt as shown below:
  Note: The 5 minutes depends on the value provided in the custom field RebootForceTimeDelayMinutes.