CrystalDiskInfo Alert

Overview

This script serves as the evaluation logic for the ticketing component of the Proactive Disk Health Monitor solution. It is triggered by the CrystalDiskInfo - Ticket Required compound condition to determine if a ConnectWise Manage ticket should be created.

Because ConnectWise Manage tickets cannot render complex HTML and are limited to roughly 1100 characters, this script does not decode the full WYSIWYG alert payload. Instead, it reads the cPVAL Crystal Disk Alert Required flag and the cPVAL Crystal Disk Health Status field. If an alert is required, it returns a concise plain-text summary directing the technician to review the full HTML report stored in the cPVAL Crystal Disk Alert Content custom field within NinjaOne, and exits with code 1. If no alert is required, it exits silently with code 0.

Sample Run

Note: This script is specifically engineered to operate as the evaluation script within the CrystalDiskInfo - Ticket Required compound condition. Manual execution is not recommended, as the script's output and exit code are intended to trigger automated ticketing actions rather than provide direct feedback.

Dependencies

• Solution: Proactive Disk Health Monitor
• Compound Condition: CrystalDiskInfo - Ticket Required
• Custom Field: cPVAL Crystal Disk Alert Required
• Custom Field: cPVAL Crystal Disk Health Status
• Custom Field: cPVAL Crystal Disk Alert Content

Parameters

This script does not accept any runtime parameters. It relies entirely on reading the device custom fields populated by the CrystalDiskInfo Audit automation.

Custom Fields

Custom Field	Type	Example	Scope	Available Options	Editable	Description
cPVAL Crystal Disk Alert Required	Checkbox	Checked	Device	Checked, Unchecked	No	Evaluated to determine if the ticketing automation should proceed.
cPVAL Crystal Disk Health Status	Text	ModelA: Good, ModelB: Caution	Device	N/A	No	Read by the script to include a brief health summary in the ticket output.
cPVAL Crystal Disk Alert Content	WYSIWYG	HTML Payload	Device	N/A	No	Referenced in the output text as the location for the full diagnostic report.

Automation Setup/Import

Automation Configuration

Output

• Activity Details: A concise plain-text summary indicating a degraded disk health status, the current health summary, and instructions to review the detailed WYSIWYG custom field in NinjaOne.
• Exit Code: Returns 1 when a ticket is required, and 0 when no ticket is needed or if a read error occurs.

Changelog

2026-08-06

• Initial version of the document