ScreenConnect - Repair RMM+, Autofix, Globals
Summary
The script can be used to repair non-functional or broken ScreenConnect clients on agents. It supports both Windows and Mac machines and is limited to ScreenConnect integrated with Automate only.
The script uses an RMM+ solution to verify the computer's status in the ScreenConnect portal before and after attempting to repair it.
Tickets can be created for failed attempts if the proper ticket category ID is set in the global variable ticketcreationcategory.
Additionally, the script will send an email to alerts@provaltech.com, creating a ticket in ProVal's Autotask if the RMM+ solution is not properly configured in the client's environment.
Sample Run
Dependencies
Global Parameters
| Name | Default | Required | Description |
|---|---|---|---|
| ticketcreationcategory | 0 | Semi | Set ID of the required ticket category to create a ticket on failures |
Output
- Script log.
- Tickets
Ticketing
Subject: ScreenConnect - Failed - %ClientName%//%ComputerName%
Ticket Body for Session GUID issue:
Autofix failed to fix ScreenConnect's issue for %ClientName%\\%ComputerName%
Reason: Script was unable to set the session GUID on the machine post-installation.
Please reinstall the ScreenConnect Client manually on the computer.
Manual Troubleshooting guide: https://content.provaltech.com/docs/c3d9eea2-bc5f-40c8-9933-d16163b29f06
Ticket Body for installation failure:
Autofix failed to fix ScreenConnect's issue for %ClientName%\\%ComputerName%
Reason: Script was unable to install the ScreenConnect Client on the machine.
Install Command Result: @InstallResult@
Please reinstall the application manually.
Manual Troubleshooting guide: https://content.provaltech.com/docs/c3d9eea2-bc5f-40c8-9933-d16163b29f06
Ticket Body for uninstallation failure:
Autofix failed to fix ScreenConnect's issue for %ClientName%\\%ComputerName%
Reason: Automate has executed the autofix script 3 times over the last 7 days, but the problem still persists.
Please reinstall the ScreenConnect Client manually on the computer.
Manual Troubleshooting guide: https://content.provaltech.com/docs/c3d9eea2-bc5f-40c8-9933-d16163b29f06
Ticket Body for more than 3 attempts in a week:
Autofix failed to fix ScreenConnect's issue for %ClientName%\\%ComputerName%
Reason: Automate has executed the autofix script 3 times over the last 7 days, but the problem still persists.
Please reinstall the ScreenConnect Client manually on the computer.
Manual Troubleshooting guide: https://content.provaltech.com/docs/c3d9eea2-bc5f-40c8-9933-d16163b29f06