CWAFileService - Invalid Token
Summary
This remote monitor restarts the service 'CWAFileService' on the Automate server if it detects the file 'C:/Windows/Temp/FileService.log' containing the message 'HttpRequest is missing or has invalid Authorization Token' within the last 15 minutes.
The actual message template is:
FileService v24.0 - 3/10/2024 3:08:12 PM - HttpRequest is missing or has invalid Authorization Token:::
Details
| Check Action | Server Address | Check Type | Check Value | Comparator | Interval | Result |
|---|---|---|---|---|---|---|
| System | 127.0.0.1 | Run File | REDACTED | Missing | 900 |
Dependencies
On-Premises client
Target
Labtech Server Group
Ticketing
Subject
CWA - Invalid Authorization Token - %Computername%
Body
The %computername% (Automate) Server is currently reporting %result% occurrences of an Invalid Token Authorization error within the logs C:/Windows/Temp/FileService.log. Typically, restarting the CWAFileService resolves this, but we have attempted to restart the service 4 times, and the errors persist after every restart.
Implementation
Follow the article below:
Changelog
2025-04-10
- Initial version of the document