CrystalDiskInfo - Ticket Required
Summary
The CrystalDiskInfo - Ticket Required compound condition evaluates the device's drive health state and triggers ConnectWise Manage ticket creation when a degraded or failing disk is detected. It checks that the cPVAL Crystal Disk Alert Required checkbox is marked, ensures the cPVAL Crystal Disk Alert Mode is active and not set to Disable or Audit Only, and executes the CrystalDiskInfo Alert script. If the alert script exits with code 1 and returns a plain-text summary, the condition triggers the CrystalDiskInfo ConnectWise Manage ticket template to create a support ticket. The condition resets when the drive health recovers and the alert is no longer required.
Details
- Name: CrystalDiskInfo - Ticket Required
- Description: Evaluates the device's drive health state and triggers ConnectWise Manage ticket creation when a degraded or failing disk is detected.
- Recommended Agent Policies:
Windows Workstation Policy [Default]
Dependencies
- Solution: Proactive Disk Health Monitor
- Custom Field: cPVAL Crystal Disk Alert Required
- Custom Field: cPVAL Crystal Disk Alert Mode
- Script: CrystalDiskInfo Alert
- CW Manage Ticket Template: CrystalDiskInfo
Compound Condition Creation
Changelog
2026-08-06
- Initial version of the document