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Webroot

Description​

This solution will handle multiple items related to Webroot Software and ConnectWise Automate.

Software Classification: Antivirus - Endpoint Protection

Popularity: High

Installation Difficulty: Low

Removal Difficulty: Moderate

Solution Implementation Difficulty: Moderate

Plugin Requirement: Yes

Applicable Systems: macOS / Windows

  • Windows® 7 (32- and 64-bit, all editions), Windows 7 SP1 (32- and 64-bit, all editions)
  • Windows 8 (32- and 64-bit)
  • Windows 8.1 (32- and 64-bit)
  • Windows 10 (32- and 64-bit)
  • Windows 11 (64-bit)
  • macOS 10.14 (Mojave®)
  • macOS 10.15 (Catalina®)
  • macOS 11 (Big Sur®) with Apple M1 ARM or Intel® processors
  • macOS 12 (Monterey®) with Apple M1 ARM or Intel® processors

Minimum System Requirements: macOS / Windows

  • Intel® Pentium®/Celeron® family, or AMD® K6/Athlon™/Duron™ family, or other compatible processor
  • 128 MB RAM (minimum)
  • 10 MB Hard Disk Space
  • Internet access
  • Google Chrome® version 11 and newer
  • Internet Explorer® version 11 and newer (Windows XP IE8)
  • Microsoft Edge® (partial support)
  • Mozilla® Firefox® version 3.6 and newer
  • Safari 5 and newer
  • Opera 11 and newer

Plugin Requirements​

  1. The Webroot ConnectWise Automate Plugin must be installed and configured with the proper WSA keycode.

Configuring a Webroot Client​

  1. Open the Webroot SecureAnywhere with Unity plugin.
    Webroot Plugin

  2. Right-click the client to configure and assign the associated Webroot site.
    Webroot Client Configuration
    Webroot Client Configuration

Implementation Setup​

  1. Use the Webroot Plugin to deploy Webroot.

Automatic Installation​

Use the Webroot Plugin to autodeploy Webroot.

Implementation Configuration​

The Webroot Plugin provides a way to automatically deploy Webroot by setting the auto-deploy column as desired for computer, location, and client. Once this is completed, the internal monitor (Webroot 3 - Not Installed), created on all the service plan groups by Webroot, will flag any computer that has its auto-deploy set to enabled, where the client and location are also enabled. Once the target is flagged by the monitor, the alert template (Webroot - Install Agent) will run the Webroot 3.0 - Install SecureAnywhere script, installing the software.

Auditing​

Auditing parts.

Search: Webroot Installed - Windows

Scheduled Script: EPM - Data Collection - Script - Webroot Hashed Key Retrieval [DV]

Audit Items:

  • Keycode
  • Installation Status Windows
  • Service Not Running

Implementation Setup​

Import the Script EPM - Data Collection - Script - Webroot Hashed Key Retrieval [DV] and run it.

Changelog​

2025-04-10​

  • Initial version of the document