Skip to main content

Summary

This workflow retrieves a specific NPS (Net Promoter Score) response from SmileBack using its unique response ID. It is useful for accessing detailed feedback provided by customers in relation to NPS surveys.

Usage

  1. Input Parameters:
    • response_id: The unique identifier of the NPS response you want to retrieve.

Returned Data

{
  "data": {
    "id": "string",
    "rating": 0,
    "comment": "string",
    "ticket": {
      "id": "string",
      "title": "string",
      "segment": {
        "id": "string",
        "name": "string"
      },
      "agents": [
        "string"
      ],
      "closed_on": "2025-11-05T13:41:35.733Z"
    },
    "contact": {
      "id": "string",
      "name": "string",
      "email": "string"
    },
    "company": {
      "id": "string",
      "name": "string",
      "territory_name": "string",
      "territory_remote_id": "string",
      "market_name": "string",
      "market_remote_id": "string"
    },
    "status": "open",
    "tags": [
      "string"
    ],
    "has_marketing_permission": true,
    "viewed_on": "2025-11-05T13:41:35.733Z",
    "rated_on": "2025-11-05T13:41:35.733Z",
    "nps_score": 0
  }
}