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Enhanced Drive Space Monitoring

Purpose​

Being able to monitor drive space using specifically assigned thresholds eliminates most false positive drive space tickets.

Associated Content​

Automation​

ContentTypeFunction
Internal Monitor - ProVal - Production - Agent - Enhanced Drive Space MonitorInternal monitorDetermines target machine/drives that violate set thresholds. Used to run the associated script to clean up the drive with Soji
Internal Monitor - Agent - Enhanced Drive Space Monitor [Ticket Management]Internal monitorNeeds to be imported in case the partner wants to reopen prematurely closed tickets for the machines where the issue persists
EPM - Disk - Script - Enhanced Disk Space Monitoring ProcessAutofix scriptDouble-checks thresholds, runs the Soji-agnostic script on the target endpoint for the target drive, and creates/closes ticket(s).
△ Custom - Autofix - Enhanced Drive Space MonitoringAlert TemplateThe alert template runs the Autofix script on the machines detected by the alert template.

Other Content​

ContentTypeFunction
EPM - Disk - Automate - Script - Soji - Disk Space ManagementFunction ScriptCalled by the Autofix script EPM - Disk - Script - Enhanced Disk Space Monitoring Process to perform disk cleanup.

Implementation​

  1. Import the script below using the ProSync plugin:

  2. Import the monitors below using the ProSync Plugin:

  3. Import the Alert Templates below using the ProSync plugin:

    • △ Custom - Autofix - Enhanced Drive Space Monitoring

  4. Run or debug the Script - Enhanced Disk Space Monitoring Process against a random Windows computer. Set the user parameter SetEnvironment to 1 during execution. This step will create the associated EDFs and System Properties.

  5. Reload the System Cache

  6. If custom thresholds have been requested:
    Use the instructions in the Script - Enhanced Disk Space Monitoring Process and the Internal Monitor - ProVal - Production - Agent - Enhanced Drive Space Monitor to configure System Properties and EDFs as per the partner's requirements. If nothing was specified by the consultant, assume the defaults are what is requested:

    • If you configured any custom thresholds, please run the following to get the monitor to update its results quickly. (Or wait 25 minutes)
      • If you updated any Group Level EDFs
        • Call V_Extradata(7, 'Groups');
        • Call V_ExtradataRefresh(7, 'Groups');
      • If you updated any Computer Level EDFs
        • Call V_Extradata(1, 'Computers');
        • Call V_ExtradataRefresh(1, 'Computers');

  7. Navigate to Automation -> Monitors and set up the following:

  8. Open the main service plan groups and enable the monitor on the required groups:

    • Unless otherwise specified by the consultant, enable both monitors on the Managed 24x7 + 8x5 groups for both servers and workstations.

  9. Navigate to Automation -> Monitors and set up the following: