Datto RMM Agent Uninstall
Summary
This document outlines the steps to remove Datto RMM from a Mac or Windows endpoint.
Example Agent Procedure Log
| Time | Action | Status | User |
|---|---|---|---|
| 4:34:55 pm 1-Feb-23 | Datto RMM Agent Uninstall | Success THEN | provaltech.com/dan.hicks |
| 4:34:54 pm 1-Feb-23 | Execute Powershell Command (64-bit, Run As System) | Success THEN | provaltech.com/dan.hicks |
| 4:34:54 pm 1-Feb-23 | Execute Powershell Command (64-bit, Run As System)-0016 | Powershell command complete. Results returned to global variable #global:psresult# and saved in Agent's Documents tab of server. | provaltech.com/dan.hicks |
| 4:34:54 pm 1-Feb-23 | Execute Powershell Command (64-bit, Run As System)-0016 | Informational: GetFile command overwrote the server file C:/Kaseya/UserProfiles/229175768944442/GetFiles/../docs/psoutput.txt with the new contents from c:/provaltech/psoutput.txt in THEN step 3. | provaltech.com/dan.hicks |
| 4:34:36 pm 1-Feb-23 | Execute Powershell Command (64-bit, Run As System)-0011 | Executing 64-bit Powershell command as System: "" -command "%ProgramData%/_automation/AgentProcedure/DattoRmmAgentUninstall/Remove-DattoRmmAgent.ps1" >"c:/provaltech/psoutputtmp.txt" | provaltech.com/dan.hicks |
| 4:34:36 pm 1-Feb-23 | Execute Powershell Command (64-bit, Run As System)-0013 | Sending output to global variable. | provaltech.com/dan.hicks |
| 4:34:36 pm 1-Feb-23 | Execute Powershell Command (64-bit, Run As System)-0008 | Custom commands detected as %ProgramData%/_automation/AgentProcedure/DattoRmmAgentUninstall/Remove-DattoRmmAgent.ps1 | provaltech.com/dan.hicks |
| 4:34:36 pm 1-Feb-23 | Execute Powershell Command (64-bit, Run As System)-0003 | No powershell file variable detected. | provaltech.com/dan.hicks |
| 4:34:25 pm 1-Feb-23 | Execute Powershell Command (64-bit, Run As System)-0002 | Powershell is present. | provaltech.com/dan.hicks |
| 4:34:03 pm 1-Feb-23 | Execute Powershell Command | Success THEN | provaltech.com/dan.hicks |
| 4:34:03 pm 1-Feb-23 | Execute Powershell Command-0011 | Powershell command completed! | provaltech.com/dan.hicks |
| 4:33:56 pm 1-Feb-23 | Execute Powershell Command-0011 | Executing powershell "" -Command "New-Item -Type Directory -Path $env:ProgramData/_automation/AgentProcedure -name DattoRmmAgentUninstall" "" | provaltech.com/dan.hicks |
| 4:33:56 pm 1-Feb-23 | Execute Powershell Command-0010 | Not sending output to variable. | provaltech.com/dan.hicks |
| 4:33:56 pm 1-Feb-23 | Execute Powershell Command-0008 | New command variable is: -Command "New-Item -Type Directory -Path $env:ProgramData/_automation/AgentProcedure -name DattoRmmAgentUninstall" | provaltech.com/dan.hicks |
| 4:33:56 pm 1-Feb-23 | Execute Powershell Command-0008 | Custom commands detected as New-Item -Type Directory -Path $env:ProgramData/_automation/AgentProcedure -name DattoRmmAgentUninstall | provaltech.com/dan.hicks |
| 4:33:41 pm 1-Feb-23 | Execute Powershell Command-0002 | Powershell is present. | provaltech.com/dan.hicks |
| 4:33:38 pm 1-Feb-23 | Datto RMM Agent Uninstall | Windows Detected. Performing Windows removal. | provaltech.com/dan.hicks |
| 4:33:14 pm 1-Feb-23 | Run Now - Datto RMM Agent Uninstall | Admin provaltech.com/dan.hicks scheduled procedure Run Now - Datto RMM Agent Uninstall to run at Feb 1 2023 4:33 PM |
Dependencies
SWM - Software Uninstall - Agnostic - Remove-DattoRmmAgent
Process
Utilizes the agnostic content to uninstall Datto from a Windows endpoint,
OR
Runs sudo bash /Applications/AEM/Agent.app/Contents/Resources/uninstall.sh on a Mac.
Output
Agent procedure log.